Seamore Terms & Conditions

TERMS & CONDITIONS

RESERVATIONS AND DEPOSITS All reservations must be made by electronic mail or online form reservation. A deposit of 30% no later than 7 days after the date the reservation is made. Payments can be made by transfer to our bank account in Indonesia. Account numbers will be provided in the corresponding invoice. Seamore Papua will not be responsible for any bank costs related to the transfer made by the clients for the vessel deposit or balance payment. Seamore Papua will automatically offer the berths to other guests if this booking fee is not received within the stated period of time.

PAYMENT OF THE BALANCE Payment of the balance must be made 90 days prior to the departure date. If full payment of the balance is not received by this date, Seamore Papua can cancel the booking and enforce the cancellation policy as set out in the Cancellation Policy below.

SHORT NOTICE BOOKINGS Full payment must be made at the time of booking if the reservation is made less than 90 days prior to departure..

CANCELLATION FEE POLICY

INDIVIDUAL BOOKING & CHARTER – More than 150 days, 10% of the vessel price cancellation fees applies. – 149 to 60 days prior to departure, 30 % of the vessel price cancellation fee applies. – 59 days or less prior to departure 100% of the vessel price.

SUBSTITUTE GUESTS If for any reason a guest cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new guest will be subject to the contract conditions of Seamore Papua. Guest substitution will be allowed up to 3 days, or less depending on the vessel, prior to the day of departure. Seamore Papua takes no responsibility for changes to any bookings not made by Seamore Papua on behalf of the guest (i.e. air tickets, hotel reservation etc.).

IN CASE A GUEST DOESN’T SHOW UP AT THE MEETING POINT BEFORE THEVESSEL DEPARTURE If a guest doesn’t show up at the meeting point (airport, harbour, boat, etc…), Seamore Papua staff will wait for him up to 2 hours if informed or as much as possible (according to the departure time foreseen and the other guests expectations) if not. In both cases, Seamore Papua can not be held responsible. The “no show” of the guest is then considered as a last minute cancellation. The guest can’t expect3 any refund from Seamore Papua.

CHANGES BEFORE CONCLUSION OF THE CONTRACT Seamore Papua reserves the right to make alterations and changes to brochure information, service descriptions and prices in the brochures and pricelists at any time before the time of booking. Should the necessity arise, Seamore Papua will inform the agent or individual client prior to entering the contract. The date the contract is entered is the date that a booking fee is received by Seamore Papua.

CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows: – Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, sales taxes etc.) Currency fluctuations. – Seamore Papua reserves the right to raise the agreed price up to 21 days prior to departure.

ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE Seamore Papua reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Seamore Papua will make every effort to offer equivalent alternatives of a comparable standard. Seamore Papua will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.

FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN Seamore Papua reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, Seamore Papua will advise you at the earliest possible date.

TRIP CANCELLATION BY SEAMORE PAPUA FOR OTHER REASONS Seamore Papua reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the earliest possible date.

CHANGES TO THE ITINERARY AND SERVICES Seamore Papua reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions etc.).

COMPLAINTS Shortcomings in our services during the vessel are to be reported immediately to our tour leader / cruise director on board. If possible the cruise director will try to find an appropriate solution. When the complaint cannot be solved aboard, the operating office Seamore Papua should be notified in writing no later than 14 days after disembarkation. Seamore Papua will settle the dispute to the best of her abilities within 2 weeks after receiving the complaint.